Cooper-instruments-systems DTW 400 Digital Torque Tester / Screwdriver Manual do Utilizador Página 6
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CF132 DTW 400/405 6 11/12
WARRANTY REPAIR POLICY
Limited Warranty on Products
Any Cooper Instruments product which, under normal operating conditions, proves defective in material or in
workmanship within one year of the date of shipment by Cooper will be repaired or replaced free of charge
provided that a return material authorization is obtained from Cooper and the defective product is sent,
transportation charges prepaid, with notice of the defect, and it is established that the product has been properly
installed, maintained, and operated within the limits of rated and normal usage. Replacement or repaired
product will be shipped F.O.B. from our plant. The terms of this warranty do not extend to any product or part
thereof which, under normal usage, has an inherently shorter useful life than one year. The replacement
warranty detailed here is the buyer’s exclusive remedy, and will satisfy all obligations of Cooper whether based
on contract, negligence, or otherwise. Cooper is not responsible for any incidental or consequential loss or
damage which might result from a failure of any and all other warranties, express or implied, including implied
warranty of merchantability or fitness for particular purpose. Any unauthorized disassembly or attempt to repair
voids this warranty.
Obtaining Service under Warranty
Advance authorization is required prior to the return to Cooper Instruments. Before returning the item, contact
the Repair Department c/o Cooper Instruments at (540) 349-4746 for a Return Material Authorization number.
Shipment to Cooper shall be at buyer’s expense and repaired or replacement items will be shipped F.O.B. from
our plant in Warrenton, Virginia. Non-verified problems or defects may be subject to a $100 evaluation charge.
Please return the original calibration data with the unit.
Repair Warranty
All repairs of Cooper products are warranted for a period of 90 days from date of shipment. This warranty
applies only to those items that were found defective and repaired; it does not apply to products in which no
defect was found and returned as is or merely recalibrated. It may be possible for out-of-warranty products to
be returned to the exact original specifications or dimensions.
* Technical description of the defect: In order to properly repair a product, it is absolutely necessary for Cooper
to receive information specifying the reason the product is being returned. Specific test data, written
observations on the failure and the specific corrective action you require are needed.
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